Product Support Specialist
AscendAccounting Automation company
San Francisco, United States$70,000 - $100,000Mid
Index Ventures
First Round Capital
Distributed Ventures
NFP
HSCM Bermuda
XYZ Ventures
Operations & Strategy
About the role
TL;DR
Resolve customer issues and ensure success by collaborating with internal teams.
- •Ascend is seeking a driven and detail-oriented Product Support Specialist to collaborate with customers and internal teams to resolve issues and ensure customer success.
- •Key Responsibilities Triage and resolve customer issues via email and chat.
- •Educate customers on product usage and best practices.
- •Collaborate with Operations, Product, Engineering, and Customer Success teams to solve complex issues.
- •Contribute to building a world-class Product Support team.
- •Requirements Background in insurance, financial services, or insurtech/fintech.
- •Experience building support systems at early-stage companies.
- •Comfortable with ambiguity and pace of a startup.
- •Strong written and verbal communication skills.
- •Experience with tools like Retool, Slack, Notion, Front, and Linear.
Required skills
SlackNotionLinear
Domain expertise
insurtechfintech
Tech stack
SlackNotionLinear