Senior Product Manager, Voice
ASAPPGenerative AI company
Mountain View, United StatesSenior
Fidelity Investments
Dragoneer Investment Group
Emergence Capital
March Capital
John Doerr
Euclidean Capital
Product
About the role
TL;DR
Own the voice pipeline and strategy for agentifying customer experience and call center operations.
- •You will own the voice pipeline and be accountable for its strategy, roadmap, and outcomes.
- •Key Responsibilities Own the voice pipeline and manage the roadmap of technology investments.
- •Define and execute the voice roadmap for agentifying customer experience and call center operations.
- •Manage commercial relationships with third-party voice technology providers.
- •Work closely with technical teams to ensure voice investments align with the underlying platform.
- •Manage telephony integrations and prioritize delivery based on customer commitments.
- •Requirements 5+ years of product management experience in voice technologies and enterprise B2B SaaS.
- •Technical depth to engage with engineers on voice system design and architecture.
- •Strong understanding of ASR, TTS, speech-to-speech, streaming, latency, and telephony infrastructure.
- •Experience working directly with enterprise customers and delivery teams.
- •Comfortable operating in ambiguity and driving to clarity.
- •Track record of shipping features from discovery through delivery.
Required skills
Product ManagementAgileProduct StrategyRoadmappingCustomer Discovery
Nice-to-have skills
Technical LeadershipEngineering ManagementMentoring
Benefits & perks
Competitive compensation with stock options, Comprehensive medical, vision, and dental insurance, 401k matching, Fitness and wellness stipend, Mobile phone reimbursement, Mental well-being benefits, Professional learning and development stipend, Parental leave, including adoptive and foster parents, 3 weeks paid time off (increases with tenure) and unlimited sick leave