Customer Success Manager, Scaled Accounts
AsanaEnterprise Software company
Tokyo, JapanMid
Founders Fund
Benchmark
8VC
Generation Investment Management
WiL
Sales & Account Management
About the role
TL;DR
Drive customer success and adoption for scaled accounts in Japan.
- •Asana is seeking a Customer Success Manager for Scaled Accounts in Tokyo to help customers maximize the value of Asana through time-bound engagements and scalable strategies.
- •This role focuses on driving adoption, retention, and satisfaction across a growing customer base in Japan.
- •Key Responsibilities Partner with Asana customers across industries and functions in Japan through 1:1 and scaled engagements.
- •Drive customer outcomes by consulting on change management, leading workshops, and delivering business reviews.
- •Empower customers to become self-sufficient Asana champions, focusing on long-term value realization and retention.
- •Co-create strategies with the Scaled CS team to maximize engagement tactics.
- •Partner cross-functionally with Sales and Renewals to flag risks and identify expansion opportunities.
- •Requirements 3+ years of success in an Account Management or Customer Success role.
- •Customer-centric approach with a dedication to ensuring customer success.
- •Strong communicator capable of engaging confidently with diverse audiences.
- •Self-motivated with a bias for action and ability to thrive in fast-paced environments.
- •Native or professional fluency in Japanese, with business-level English proficiency.
Required skills
Asana
Domain expertise
productivity
Tech stack
Asana