Support Engineer
AppsFlyerMobile Attribution company
Buenos Aires, ArgentinaMid
Google
General Atlantic
Salesforce Ventures
Meta
Unity
Moloco
Software Engineering
About the role
TL;DR
Provide technical support, troubleshoot issues, and collaborate with internal teams to resolve customer problems.
- •AppsFlyer seeks a technically savvy Support Engineer to provide customer-oriented and responsive support services.
- •This role involves working closely with R&D, Customer Success, and Product Teams, impacting product evolution through feedback.
- •Key Responsibilities Take end-to-end ownership of customer technical issues, including troubleshooting, root cause analysis, and resolution.
- •Serve as the point of contact for customer escalations and ensure meticulous issue resolution.
- •Collaborate with R&D and product teams on escalations and product enhancement requests.
- •Enrich the client Knowledge Base with technical information and provide product feedback.
- •Requirements 2+ years of experience in technical support, QA, data analysis, development, or technical account management.
- •Experience in SQL querying and analyzing data.
- •Knowledge of at least one programming language.
- •Business Proficiency in English.
Required skills
SQLPython
Nice-to-have skills
iOSAndroidLLMs
Tech stack
SQLPythoniOSAndroid