Head of Operations - France
AnyVanRemovals and company
Cape Town, South AfricaDirector
Vitruvian Partners
Celer Investments
Operations & Strategy
About the role
TL;DR
Lead French operations, ensuring customer satisfaction and profitability.
- •Lead the French customer operations, match jobs to the right partners, and build the transport-partner network.
- •Key Responsibilities Run a French-speaking customer service team across various channels.
- •Own the end-to-end experience, resolving complaints and handling claims.
- •Maximize the share of jobs covered smoothly and cost-effectively.
- •Grow and manage the supply base that keeps France running.
- •Lead and grow a multi-site team across Cape Town and Senegal.
- •Requirements Proven leadership experience in a fast-growing market.
- •Strong commercial acumen and a focus on profitability.
- •Excellent communication and team management skills.
- •Ability to handle high-impact decisions and customer interactions.
- •Experience in logistics or a related field.
Required skills
Customer Service
Domain expertise
logistics