Customer Success Manager - AIRS
Anduril IndustriesAutonomous Systems company
Hudson, United StatesMid
Founders Fund
Andreessen Horowitz
Thrive Capital
Valor Equity Partners
General Catalyst
Sands Capital
Sales & Account Management
About the role
TL;DR
Manage post-sale customer experience for repairs and upgrades, ensuring timely resolution and customer satisfaction.
- •Anduril Industries is a defense technology company transforming military capabilities with advanced technology.
- •The AIRS team, part of the Imaging Business Line, designs and builds high-performance cooled infrared cameras and subsystems.
- •This role focuses on growing the external merchant supplier business.
- •Key Responsibilities Own the end-to-end customer experience for post-sale repairs and upgrades.
- •Track RMA units accurately in ERP and PLM systems and provide proactive customer updates.
- •Coordinate with operations, production, and supply chain teams to resolve issues and ensure timely delivery.
- •Oversee shipping/receiving and identify process improvements to reduce delays.
- •Requirements 3+ years of experience in production coordination, customer success, or program coordination.
- •Proven track record of managing on-time delivery and RMA/returns.
- •Comfort navigating ERP and PLM/production-tracking systems.
- •Strong customer-facing commercial experience and excellent communication skills.
- •Familiarity with infrared imaging or precision hardware is highly preferred.
Required skills
Project ManagementOracleCross-functional Leadership
Domain expertise
defense
Tech stack
OraclePythonJavaScriptSQLBashGitLinuxJiraConfluenceExcelPowerPoint