Senior Support Engineer to troubleshoot complex technical issues and ensure production stability.
•Alternative Payments is seeking a Senior Support Engineer to join their Engineering Team.
•This role focuses on bridging the gap between engineering, customer experience, and clients, ensuring production stability and exceptional support delivery.
•Key Responsibilities Lead complex technical troubleshooting and incident resolution.
•Design and implement monitoring processes, playbooks, and runbooks.
•Leverage AI-powered tools for issue detection and resolution.
•Collaborate with cross-functional teams to optimize support processes.
•Requirements 3-5 years of experience in technical support, SRE, or engineering.
•Expertise with observability and monitoring tools (DataDog, ELK Stack, Prometheus, Grafana).
•Solid infrastructure and DevOps knowledge (IaC, Docker/Kubernetes).
•Strong skills in AWS, observability tools, and CI/CD pipelines.