Manager, Customer Intelligence & Analytics
AllegiantManaged IT company
Las Vegas, United StatesManager
Data & AI
About the role
TL;DR
Manages customer intelligence and analytics to understand customer behavior and drive product enhancements.
- •The Manager of Customer Intelligence & Experience is the primary advocate and champion of the customer within Allegiant.
- •They lead efforts to deeply understand customer behavior, preferences, and experiences, providing actionable insights to drive product and service enhancements.
- •Key Responsibilities Lead efforts to understand customer behavior, preferences, and experiences.
- •Manage and optimize the Voice of the Customer program.
- •Create and maintain robust customer segmentation strategies.
- •Partner closely with cross-functional teams to provide data-driven insights.
- •Create and present regular reports and dashboards to leadership.
- •Requirements Bachelor's Degree in a related field.
- •Minimum four (4) years of experience in a related field.
- •Strong background in data analysis, particularly with customer and behavioral data.
- •Experience in leading Voice of the Customer programs.
- •Expertise in customer segmentation methodologies.
Required skills
SQLProduct ManagementStrategic PlanningPresentation SkillsExcelPowerPoint
Nice-to-have skills
PythonTableauPower BILookerGoogle AnalyticsGA4
Domain expertise
travel
Tech stack
SQLPythonTableauPower BILookerGoogle AnalyticsGA4ExcelPowerPoint