Senior Customer Success Manager
AlgoliaAI Search company
GermanySenior
Accel
Salesforce Ventures
Index Ventures
Lone Pine Capital
Storm Ventures
Alven Capital
Sales & Account Management
About the role
TL;DR
Drive customer success and retention for Algolia's AI Search platform.
- •Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth.
- •Key Responsibilities Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth Lead the enablement of our users by conducting product trainings Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation Provide regular, proactive recommendations to optimise the use of our platform Maximise the adoption of our product features in order to maximise the value driven by our product Requirements Impeccable relationship management skills Ability to take the lead on solving issues Strong problem-solving skills Excellent communication and presentation skills Ability to work independently and without defined processes
Required skills
Customer SuccessPresentation Skills