Mid-Market Customer Success Manager
AiwynAccounting Automation company
United StatesMid
Bessemer Venture Partners
Kohlberg Kravis Roberts
Revolution
Relevance Ventures
Operator Partners
Charlotte Fund
Sales & Account Management
About the role
TL;DR
Drive retention and growth for enterprise customers by ensuring their success with Aiwyn's platform.
- •Aiwyn is seeking an experienced Customer Success Manager to drive retention and growth within its strategic enterprise customer base.
- •The ideal candidate excels in strategic customer engagements and has a proven track record in SaaS customer expansion and renewal processes.
- •Key Responsibilities Oversee customer onboarding, post-launch reviews, and executive check-ins.
- •Develop tailored success plans to meet customer business objectives.
- •Guide customers on adopting and maximizing solution usage for retention and expansion.
- •Collaborate on building and iterating on renewal processes and playbooks.
- •Requirements Minimum of 2 years in Customer Success, Renewal Management, or Account Management, with at least 2 years focused on enterprise-level SaaS customers.
- •Experience in early-stage startups and comfort with ambiguity.
- •High EQ and adeptness at managing multiple stakeholder relationships.
- •Demonstrated success in increasing renewal rates and building effective renewal processes.
Required skills
Customer SuccessAccount ManagementHubSpotSalesforceEnterprise Sales
Domain expertise
productivitydeveloper-tools
Benefits & perks
Competitive pay, Freedom in solving problems, Adventure travel stipend, Remote work, Flexible PTO, Health, vision, dental, mental health support, Stock options, 401(k) matching
Tech stack
HubSpotSalesforce