Delivery Lead
AiwynAccounting Automation company
RemoteLead
Bessemer Venture Partners
Kohlberg Kravis Roberts
Revolution
Relevance Ventures
Operator Partners
Charlotte Fund
Operations & Strategy
About the role
TL;DR
Lead complex customer implementations, owning program success and cross-functional delivery.
- •The Delivery Lead is responsible for Aiwyn's most complex customer implementations, owning programs that span multiple phases, products, and stakeholders.
- •This role leads a cross-functional trio and is accountable for the overall success of the program, including scope, timeline, delivery quality, and customer confidence.
- •Key Responsibilities Own end-to-end success of complex, multi-product customer implementations, developing and maintaining comprehensive program plans.
- •Lead the Advanced Implementation Delivery Trio (Solutions Architect, Implementation Engineer) and coordinate across multiple internal teams.
- •Serve as the primary delivery leader for enterprise customers, facilitating executive-level conversations and managing escalations.
- •Manage scope integrity, change control, and maintain a live risk register for the program.
- •Act as a product expert and trusted advisor to the customer, guiding them on workflow solutions and product configuration.
- •Requirements 6+ years in implementation, program management, or professional services delivery at a SaaS or enterprise software company.
- •Proven experience managing multi-phase, multi-stakeholder implementation programs.
- •Strong track record of executive-level customer communication and relationship management.
- •Experience coordinating cross-functional delivery teams without direct management authority.
- •Familiarity with technical implementation concepts (data migration, system configuration, integration architecture).
Required skills
Project ManagementProgram ManagementCustomer OnboardingImplementation ManagementCross-functional LeadershipRisk ManagementChange Management
Nice-to-have skills
Project Management
Domain expertise
fintechproductivity
Benefits & perks
Adventure travel stipend, Remote work, Flexible PTO, Health insurance, Vision insurance, Dental insurance, Mental health support, Stock options, 401(k) matching
Tech stack
PythonJavaScriptTypeScriptSQLNode.jsReactAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitJiraConfluenceREST API