Number Operations Team Lead
AircallCloud Communications company
Paris, FranceLead
Goldman Sachs Growth Equity
DTCP
eFounders
Draper Esprit
Adams Street Partners
NextWorld Capital
Operations & Strategy
About the role
TL;DR
Lead the Number Operations team at Aircall, ensuring efficient ticket handling and process improvements.
- •Lead, coach, and develop the Number Operations team at Aircall.
- •Key Responsibilities Lead, coach, and develop the Number Operations team.
- •Monitor team workload and queue health.
- •Define and track operational KPIs.
- •Identify process improvements.
- •Manage daily ticket queue and support team on complex tickets.
- •Requirements Proven experience in telecommunications operations.
- •Prior experience in a team lead or mentoring capacity.
- •Strong understanding of number provisioning and telecom carrier workflows.
- •Excellent interpersonal and coaching skills.
- •Fluent in English.
Required skills
LeadershipTeam ManagementCommunicationAnalytical ThinkingProblem Solving
Domain expertise
telecom