Staff UX Researcher, Payments Growth (Mixed Methods)
AirbnbShort-term Rentals company
San Francisco, United States$180,000 - $224,000 USDLead
Sequoia Capital
Greylock Partners
Andreessen Horowitz
Founders Fund
Y Combinator
Silver Lake
Product
About the role
TL;DR
Staff UX Researcher for Payments Growth using mixed methods.
- •As a Staff UX Researcher on Payments, you will be the voice of this community.
- •In this mixed-methods role, you will combine behavioral insights with quantitative data to navigate ambiguity and global complexity.
- •Key Responsibilities Own end-to-end guest payments research, effectively prioritize research across multiple workstreams, plan and execute both foundational and evaluative research that shapes strategy and sharpens payments product experiences.
- •Balance speed and rigor: deliver quick reads when the team needs to move, and deeper studies when a decision warrants it, without sacrificing quality.
- •Mixed methods storytelling: Triangulate qualitative and quantitative data to understand the payments experience, distilling complex insights into clear, actionable narratives.
- •Partner closely with cross-functional teams including Product, Design, Business Operations, and Data Science to shape strategy from research insights.
- •Facilitate brainstorming and workshops to drive research-backed product decisions.
- •Requirements 10+ years of research experience, with deep expertise in both qualitative and quantitative methods.
- •Demonstrated mastery of mixed-methods research
- •the ability to design, run, and integrate both quantitative and qualitative studies to answer strategic questions.
- •Hands-on ability to run statistical analysis and design/analyze surveys, as well as lead foundational qualitative studies.
- •Experience with payments, fintech, or other high-trust financial, high-complexity domains.
- •A track record of influencing product and executive stakeholders with clear, compelling storytelling.
Required skills
User ResearchSQLPythonProduct ManagementUX DesignProject Management
Nice-to-have skills
JavaScriptExcelPowerPoint
Domain expertise
fintechtravel
Tech stack
PythonJavaScriptSQLGitJiraConfluenceFigmaPostmanREST APIGoogle AnalyticsGA4ExcelPowerPoint