Senior Software Engineer building core products for Airbnb's global support agents.
•Airbnb is seeking a Senior Software Engineer to join the Agent Core Products team within Community Support Engineering.
•This role will focus on building core software that empowers global support agents, directly impacting agent experience and service quality for guests and hosts.
•Key Responsibilities Work cross-functionally with product, design, and engineering to execute product and business strategy.
•Drive the full development cycle: technical design, development, test automation, experimentation, analysis, and launch.
•Build efficient, reusable, and performant frontend web components using modern JavaScript/TypeScript.
•Design and implement server-side APIs to support frontend requirements.
•Collaborate with Machine Learning and Generative AI Engineers to enhance Community Support systems.
•Requirements 6+ years of industry experience.
•Bachelor's or Master's degree in CS or equivalent experience.
•Experience architecting FE systems and building large web applications with JavaScript/TypeScript.
•Proficiency in modern JavaScript/TypeScript libraries (e.g., React, GraphQL) and web technologies (HTML, CSS).
•Experience building UI for AI-driven features, including classical ML and Generative AI.