Senior Product Manager, Agent Enablement
AffirmPoint of company
Remote$173,000 - $255,000Senior
Founders Fund
GIC
Lightspeed Venture Partners
Product
About the role
TL;DR
Senior Product Manager to enhance agent tools and AI capabilities for customer support.
- •Affirm is seeking a Senior Product Manager to join the Agent Enablement pod, responsible for the tools, workflows, and AI capabilities that empower agents to support millions of customers effectively.
- •This role will shape how customers receive help and how internal teams deliver it.
- •Key Responsibilities Understand customer and agent needs through research and data.
- •Champion operational excellence by streamlining workflows and reducing complexity.
- •Drive product roadmap and strategy informed by market trends and feedback.
- •Design for scale using AI and automation to enhance agent efficiency.
- •Collaborate with cross-functional teams including Engineering, Design, and Analytics.
- •Requirements 5+ years of Product Management experience.
- •Ability to build intuitive experiences balancing efficiency and human touch.
- •Comfort navigating complexity and leading with insight.
- •Strong ownership and ability to drive outcomes.
- •Excellent communication and stakeholder alignment skills.
Required skills
Product ManagementCustomer ServiceAgileRoadmappingProduct StrategyCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct Operations
Domain expertise
fintech
Benefits & perks
Equity, Health Insurance, Remote Work, Monthly Stipends, Subsidized Medical Coverage, Dental Coverage, Vision Coverage, Flexible Spending Wallets, Time Off, ESPP
Tech stack
Customer ServiceProduct ManagementAgileRoadmappingStakeholder ManagementPRDsOKRsDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation ManagementProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth StrategyMonetization StrategyJobs to Be DoneProduct-Led Growth