Senior Customer Success Enablement Manager

Supports Customer Success organization with enablement strategies and training programs.

• •Intercom seeks a Senior Customer Success Enablement Manager to support its growing Customer Success organization.
• •Key Responsibilities Partner with Customer Success Directors to define enablement priorities.
• •Identify gaps, risks, and opportunities across the Success org and translate them into recommendations.
• •Own the measurement framework for CSM performance.
• •Build and deliver onboarding, ongoing learning, and coaching programs.
• •Design playbooks, talk tracks, and tools tailored to each segment.
• •Facilitate live and virtual training, workshops, and coaching.
• •Own workstreams end-to-end
• •set direction, align stakeholders, drive execution, close the loop.
• •Requirements 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement.