Technical Support Lead

Lead technical support, resolve issues, and improve customer success for media and entertainment clients.

• •Suite Studios is seeking a Technical Support Lead to provide exceptional customer service and support to media and entertainment industry clients.
• •This role involves partnering with various teams to address issues, supporting feature releases, and driving key performance indicators.
• •Key Responsibilities Partner with Product, Engineering, and Customer Success to address recurring issues.
• •Support major feature releases with training and documentation.
• •Drive and maintain key KPIs such as CSAT and resolution time.
• •Mentor, train, and coach the Support team.
• •Requirements 7+ years in a technical support role in media and entertainment.
• •Phenomenal communication skills in English.
• •Customer-first attitude.
• •Experience in broadcast or post-production environments (nice to have).