Customer Advocacy Lead, Europe
AdyenPayments company
Amsterdam, NetherlandsLead
Index Ventures
Iconiq Capital
General Atlantic
Temasek
Felicis Ventures
Man Capital
Marketing
About the role
TL;DR
Lead customer advocacy and industry influence initiatives in Europe for Adyen.
- •As the Customer Advocacy Lead, Europe, you will be responsible for elevating both Adyen’s voice and the voice of our merchants across the payments ecosystem.
- •This role sits at the intersection of customer engagement, industry influence, and thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers.
- •Key Responsibilities Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe.
- •Build and scale merchant communities and executive engagement programs to deepen relationships and foster peer collaboration.
- •Influence external stakeholders, including card networks and industry partners, by representing both Adyen and merchant perspectives.
- •Develop and publish high-impact thought leadership content that showcases Adyen’s expertise and merchant success.
- •Requirements 5+ years of experience in customer advocacy, customer marketing, product, strategy, partnerships, or related roles within B2B SaaS, fintech, risk or payments.
- •Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities.
- •Experience engaging enterprise and strategic accounts, including influencing C-suite stakeholders.
- •Deep understanding of the payments ecosystem and ability to translate industry trends into actionable insights.
- •Strong executive presence with the ability to influence internal and external audiences.
Required skills
Community ManagementProduct MarketingCustomer SuccessB2B SalesMarket AnalysisContent MarketingSocial Media MarketingDemand GenerationMarketing AnalyticsCopywriting
Domain expertise
fintech
Tech stack
PythonJavaScriptTypeScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanSwaggerREST APIGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketoProduct ManagementAgileScrum