Senior Customer Success Manager, Strategic (East)
Abnormal SecurityEmail Security company
United States$139,440 - $164,000 USDSenior
Wellington Management
Greylock Partners
Menlo Ventures
Insight Partners
CrowdStrike Falcon Fund
Sales & Account Management
About the role
TL;DR
Ensure customers are happy, successful, and see the full value of the platform.
- •As a Senior Customer Success Manager, you'll ensure customers are happy, successful, and see the full value of our platform.
- •This role involves being a trusted advisor, building strong relationships, and helping customers achieve their goals.
- •Key Responsibilities Drive Customer Value & Retention Maintain Product Expertise Build & Nurture Relationships Lead Account Success Planning Collaborate & Mitigate Risk Requirements Experience: 5+ years in a CSM role, plus 8+ years in an enterprise SaaS product support environment.
- •Relationship Building: Strong experience building long-lasting executive-level relationships at Fortune 500 companies.
- •Technical Skills: Strong troubleshooting skills and familiarity with Internet/networking technologies, including email security products.
- •Tools: Proficient with case management systems and CRMs (e.g., Salesforce, Jira).
- •Education: Bachelor of Science in Computer Engineering, Computer Science, Electronics and Communications Engineering, or equivalent work experience with strong technical knowledge.
Required skills
Customer SuccessCRM
Domain expertise
cybersecurity
Benefits & perks
equity