Client Engineer Intern
GliaDigital Customer company
Mexico City, MexicoIntern
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About the role
TL;DR
Support the Client Engineer Team in resolving technical challenges and gain hands-on experience with Glia’s technologies.
- •As a Client Engineer Intern at Glia, you will support the Client Engineer Team in helping customers resolve technical challenges, learn how to provide proactive guidance, and gain hands-on experience with Glia’s technologies.
- •Key Responsibilities Assist in resolving technical inquiries from customers and partners using Glia’s Digital Customer Service platform.
- •Shadow and support engineers in setting up technical integrations with customer and partner teams (developers, architects, analysts).
- •Learn to collaborate with Product and Engineering teams by documenting issues in JIRA and communicating via Slack.
- •Participate in troubleshooting bugs and defects raised through the Service Desk or virtual channels.
- •Engage with cross-functional teams (Engineering, Product Management, Customer Success) to see how solutions are developed collaboratively.
- •Learn complex and intriguing topics about Glia's infrastructure.
- •Requirements Currently pursuing a Bachelor’s degree in Software Engineering, Computer Science, or a related field.
- •Great understanding of web technologies and APIs.
- •Strong interest in customer support, problem-solving, and technical troubleshooting.
- •Good communication skills in English B2 minimum (reading, writing, listening).
- •Eagerness to learn in a fast-paced, collaborative environment.
Domain expertise
fintech
Tech stack
JiraSlack