Senior Escalation Engineer

Bridge customer technical challenges with engineering solutions as a Senior Escalation Engineer.

• •As an Escalation Engineer at Corelight, you will be the critical bridge between customer's complex technical challenges and engineering solutions.
• •Key Responsibilities Serve as the primary point of contact for complex customer escalations and POCs.
• •Conduct advanced root cause analysis involving Linux internals, hardware performance, and network topologies.
• •Orchestrate and drive multiple high-priority cases simultaneously under pressure.
• •Act as a liaison between field and HQ, translating customer requirements to Engineering and Product Management.
• •Requirements 5+ years in a hands-on technical role focusing on post-sales support.
• •Strong proficiency in UNIX/Linux administration, including performance monitoring and debugging.
• •Deep understanding of TCP/IP fundamentals, routing/switching, and common protocols.
• •Proven experience troubleshooting cloud networking (AWS, Azure, GCP) and virtualization platforms.