Customer Success Associate

Serve as a trusted partner to our customers, managing inquiries, resolving issues, and ensuring a seamless experience.

• •Serve as a trusted partner to our customers, managing inquiries, resolving issues, and ensuring a seamless experience.
• •Key Responsibilities Serve as the escalation point for our SMB customers, managing inbound inquiries via email, chat, and phone.
• •Triage, troubleshoot, and resolve customer issues, documenting and escalating technical bugs to our Engineering team.
• •Conduct periodic, proactive client outreach to ensure ongoing engagement and monitor product usage.
• •Requirements 1+ years of experience in a customer-facing role, preferably in a B2B SaaS environment.
• •Bachelor’s degree or equivalent practical experience.
• •Exceptional written and verbal communication skills.