Senior Customer Success Manager, Influencer Marketing

Founding role for a Senior Customer Success Manager in influencer marketing.

• •This is a founding role for a Senior Customer Success Manager in influencer marketing at Kyra, an enterprise platform for brands.
• •Key Responsibilities Build the playbook for onboarding, health scoring, engagement cadence, and renewal process.
• •Own a portfolio of brand accounts, understanding their product usage and renewal cycles.
• •Onboard and train new customers, ensuring they reach value early.
• •Advise brands on influencer marketing strategy and creator selection.
• •Engage consistently with accounts through check-ins, reviews, and updates.
• •Requirements Knows creator marketing and influencer marketing.
• •Experienced in customer success or account management, ideally in B2B SaaS.
• •Proactive, data-literate, and AI-enabled.
• •Trusted quickly by customers and commercially sharp.