About the role
Manage customer relationships, drive retention, and identify upsell opportunities for Onit's legal tech platform.
- •Onit is redefining legal operations with AI, streamlining enterprise legal management, matter management, spend management, and contract lifecycle processes.
- •They are seeking bold thinkers to help modernize how legal teams operate.
- •Key Responsibilities Primary owner of customer relationship and account strategy Be a trusted advisor to customers while developing relationships with multiple stakeholders Accountability for customer retention and subscription renewal process Conduct quarterly customer business reviews Manage customer issue escalation process, as required Requirements 5+ years managing customer relationship or equivalent experience Highly motivated and disciplined self-starter with excellent oral and written communication skills Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue Able to thrive in a fast paced, self-directed environment
Tech stack
CRM