About the role
- •Role Overview This role serves as the data leader and technical authority for Customer Success data at Toast.
- •You will own the strategy and execution of CS data modeling initiatives -
- •redesigning the CS data model from the ground up and defining how data is accessed, queried, and served across the organization.
- •The CS data model needs to work reliably in two modes: as a structured foundation for dashboards, reporting, and operational metrics, and as a well-documented, trustworthy layer that AI systems can query consistently.
- •Building for both -
- •and making deliberate architectural decisions about when each approach is appropriate -
- •is central to this role.
- •This is an embedded role, sitting inside the CS organization.
- •CS data problems are business problems first -
- •understanding how customers are being supported, where friction exists, and what patterns predict risk or opportunity requires close proximity to the teams asking those questions.