Senior Software Engineer

Build and improve customer and agent experiences on Coinbase.

• •Join Coinbase to build impactful customer and agent experiences.
• •Work on full-stack features, partner with teams, and drive CX outcomes.
• •Key Responsibilities Build end-to-end full-stack features for Help Center, chat, and agent-facing workflows.
• •Partner with Product, Design, CX Ops, and peer engineering teams.
• •Own APIs, service integrations, and UI flows connecting Surfaces with CEE Foundations and Intelligence capabilities.
• •Drive CX outcomes through experimentation, instrumentation, and iterative delivery.
• •Lead integration of AI/ML and vendor capabilities into customer and agent experiences.
• •Requirements 5+ years of software engineering experience building and operating production full-stack web applications.
• •Hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go.
• •Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design.