Customer Support Engineer

Assist customers using Contentful to build digital experiences.

• •Customer Support Engineers assist customers using Contentful to build digital experiences.
• •They troubleshoot issues and provide support.
• •Key Responsibilities Work with customers to resolve Contentful-related issues.
• •Identify and research issues through ticket-based assistance.
• •Escalate issues to the Engineering team when necessary.
• •Provide assistance and ensure customer needs are addressed.
• •Collaborate with a global team to solve difficult customer situations.
• •Requirements Minimum 2 years of experience in Support and/or Customer-facing processes.
• •Experience with APIs and API-based SaaS integrations.
• •Software development exposure/troubleshooting experience in supported languages.