About the role
Provide top-of-the-line technical customer support for SaaS B2B enterprise product.
- •Support Engineer that thrives on technical challenges and providing top-of-the-line technical Customer Support, with a focus on helping customers accomplish their goals.
- •Key Responsibilities Jointly own the customer new ticket queue (currently ~15
- •30 new tickets per week) Own a backlog of customer support tickets (currently ~100 per agent), providing frequent updates to customers and negotiating priority with engineering Think and act “customer-first”, collaborating closely with all key parts of FOSSA Requirements 2-5 years experience in supporting a SaaS B2B enterprise product Able to work independently Strong written communication skills, focused crafting clear, empathetic, and explain technical concepts in simple terms.
Match insights
Level:Senior