Customer Success Associate - LATAM

Focus on strategic customer relationships and product adoption.

• •As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
• •Key Responsibilities Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
• •Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
• •Act as an advisor to customers to ensure they’re leveraging the solution effectively.
• •Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• •Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
• •Requirements Customer-minded, always trying to provide the most value possible.
• •Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• •A strong communicator (written and verbal) with excellent attention to detail.
• •Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities. 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.