Business Compliance Associate

Oversee operational integrity by managing controls, identifying risks, and improving processes.

• •We are interested in every qualified candidate who is eligible to work in the United States.
• •However, we are not able to sponsor visas or take over sponsorship at this time.
• •About the Role: As a Business Operations Associate within the NetCredit Business Unit, you will serve as a strategic architect of our operational integrity.
• •You will be responsible for the design, oversight, and continuous maintenance of a comprehensive controls inventory across our diverse product portfolio.
• •By synthesizing customer feedback and production data, you will lead cross-functional gap assessments to proactively identify risks before they impact the business and enhance operational resiliency.
• •You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts.
• •Responsibilities: Oversee a comprehensive preventative and detective controls inventory and maintenance program for critical business processes Synthesize customer complaint data and trend analysis to lead cross-functional gap assessments; translate high-level insights into actionable process improvements and strategic recommendations Proactively identify production or compliance exceptions, assess their impact on the business and customers, and resolve them or escalate to the management team as necessary.
• •Gain expertise in product offerings, brand, and state compliance matrices, developing a strong familiarity with the regulatory landscape and mapping requirements to internal controls and documentation thereof Support the Issue Management lifecycle program with root cause investigations, scope corrective measures, redress action planning, and other data analysis Assist with ad hoc data requests related to external and third-party business audits.
• •Requirements: Bachelor's degree in Business, Finance, Economics, Engineering or a related field 5+ years of project management experience executing initiatives from start to finish, including managing cross-functional stakeholders and authoring detailed business documentation 3-5+ years in business operations, internal audit, operational risk, or related role in a high-regulated industry with experience in process improvements, designing or managing internal control frameworks Familiarity with SQL and Excel, proficiency preferred Strong analytical and problem-solving abilities Ability to collaborate effectively in both team and independent settings Excellent written and verbal communication skills Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus.
• •Compensation The budgeted annual salary range for this position is $72,000