Professional Services Engineer

Provide technical solutions and support to clients for Cyberhaven's cybersecurity product.

• •We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team.
• •In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions.
• •Key Responsibilities Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments.
• •Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions.
• •Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems.
• •Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven.
• •Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
• •Requirements 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience in the Cybersecurity and DLP Space.
• •Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products.
• •Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies.