Technical Account Manager

Own customer technical deployments and ensure successful production rollouts.

• •Owner of technical success for new customers, leading deployments from kickoff through production and early expansion while coordinating across Sales, Product, Engineering, and Support.
• •Key Responsibilities Lead end-to-end customer deployment journeys and maintain deployment plans.
• •Serve as primary technical contact, translating between customer engineering and internal teams.
• •Lead architecture and integration discussions for scale, security, and reliability.
• •Troubleshoot integrations, authentication flows, APIs, and data pipelines to resolution.
• •Develop reusable playbooks and partner with Sales/CS for expansion handoffs.
• •Requirements 5+ years in technical customer-facing roles (TAM/SE/implementation).
• •Comfort with reading code, APIs, auth, command line, and cloud infra (AWS/GCP/Azure).
• •Familiarity with REST/webhooks, SSO/SAML/OIDC, containerization, CI/CD.
• •Project management instincts and strong communication skills.