Customer Success Associate

Drives customer success initiatives and manages customer lifecycle.

• •The Customer Success Associate drives scaled, one-to-many success initiatives, focusing on customer enablement, engagement, and identifying growth opportunities.
• •This role serves as the primary contact for growth-positioned customers within a global background check platform.
• •Key Responsibilities Manage customer onboarding, ramp-up, and the full contract lifecycle.
• •Identify upsell and expansion opportunities using structured playbooks.
• •Maintain customer records and track interactions within HubSpot.
• •Implement strategies to reduce churn and enhance customer loyalty.
• •Requirements Proven experience in customer success, account management, or a related field.
• •Strong relationship management and analytical problem-solving skills.
• •College or university degree or equivalent work experience.
• •Experience with SaaS products or the background check industry is preferred.