Senior Mid-Market Implementation Manager
Canary TechnologiesGuest Management company
New York, United States$104,000 - $127,000Senior
Insight Partners
F-Prime Capital
Brighton Park Capital
Thayer Ventures
Y-Combinator
Commerce Ventures
Operations & Strategy
About the role
TL;DR
Owns onboarding and go-live for complex hotel clients, managing multiple deployments.
- •The Senior Mid-Market Implementation Manager owns the onboarding and go-live of Canary's most complex, higher-value hotel and hotel-group clients.
- •This is a portfolio position where you will run multiple mid-market deployments in parallel.
- •Key Responsibilities Own end-to-end onboarding for a portfolio of mid-market and multi-property clients.
- •Lead integrations to customer systems (PMS, payment, and other third-party platforms).
- •Manage senior and multi-stakeholder relationships.
- •Identify and drive expansion opportunities during onboarding.
- •Coordinate cross-functionally to unblock issues and deliver a seamless customer experience.
- •Requirements Bachelor's degree (BS/BA). 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment.
- •Proven track record managing a portfolio of concurrent implementations and delivering to go-live on time.
- •Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors.
- •Highly organized and rigorous about time management and prioritization.
Required skills
Project ManagementCustomer OnboardingImplementation ManagementAccount ManagementCustomer SuccessPresentation SkillsVendor Management
Domain expertise
travel
Benefits & perks
Stock Option Grant
Tech stack
PythonJavaScriptReactNode.jsSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APIExcelPowerPointWorkdayGreenhouseLeverMarketo