Strategic Projects Associate

Drive revenue by ensuring timely and high-quality customer commitments through operational process management.

• •As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards.
• •You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, Engineers and many others.
• •You will be solving complex operational problems and must have a high sense of grit and ownership to ensure that our projects maintain the highest quality standards.
• •You will also work closely with our contributor base and find elegant ways to balance customer needs with the contributor experience.
• •The ideal candidate is scrappy, analytical, technically savvy, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.
• •You will: Build and drive some of our most critical operational processes Own the day-to-day delivery of customer commitments Conduct data analysis in a structured way Create an effective feedback loop between the front line, product, strategy, and customers Collaborate with business and technical stakeholders to improve processes for new and existing customers Qualifications An undergraduate degree with graduation year of Fall 2024 or Spring 2025 (STEM or Business degrees preferred) Strong writing and verbal communication skills, with an emphasis on grammar, proofreading and copy editing An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Analytical, planning, and process improvement capabilities Experience working in a fast-paced, entrepreneurial environment Nice to haves: Previous engineering, product, operations, consulting internships Technical skills including familiarity with APIs, large language models, machine learning, and querying languages like SQL PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role.
• •This allows us to ensure a fair and thorough evaluation of all applicants.
• •About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
• •Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
• •We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.