Head of Service Operations

Lead global customer and pilot operations, managing teams and BPO partnerships.

• •Lead Coco's 24/7/365 customer support and pilot operations functions globally.
• •Key Responsibilities Own Support Operations: Lead customer support function across eaters, merchants, and the public.
• •Own Pilot Operations: Lead global teleoperator workforce, ensuring safety and productivity.
• •Manage BPO partnerships: Build and maintain relationships with outsourced partners.
• •Requirements 5+ years of experience leading customer support or operations functions at scale.
• •Proven track record managing BPO relationships.
• •Hands-on experience building the operating system of a service organization.