Social Media Customer Service Team Lead
N26Mobile Banking company
On-site
Coatue Management
Third Point Ventures
Dragoneer Investment Group
Tencent
Valar Ventures
Allianz X
About the role
- •About the opportunity We are looking for an experienced and people-focused Social Media Customer Support Team Lead to join our Customer Service organisation.
- •In this role, you will lead a team of Customer Service Senior Specialists responsible for delivering exceptional customer support across our social media channels, ensuring every customer interaction reflects our commitment to providing a seamless, customer-first banking experience.
- •As a Team Lead, you will play a key role in driving operational excellence, maintaining high service standards, and fostering a culture of accountability, collaboration, and continuous improvement.