Tier III – Technical Support & Network Engineer
TodylUnified Security company
Denver, United StatesSenior
Base10 Partners
Anthos Capital
Tech Operators
StoneMill Ventures
Blu Venture Investors
About the role
TL;DR
Diagnose, troubleshoot, and resolve technical issues for customers and internal teams.
- •Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer III to deliver technical support for their products and systems.
- •You will diagnose, troubleshoot, and resolve technical issues for customers and internal teams, working closely with engineering, product management, and QA.
- •Key Responsibilities Own complex support requests from triage through resolution.
- •Troubleshoot advanced networking, security, endpoint, and cloud issues.
- •Serve as an escalation point for Tier 1 and Tier 2 engineers.
- •Partner with Engineering, Product, QA, and other internal teams to identify root cause and validate fixes.
- •Create, review, and improve internal and external documentation.
- •Requirements 4+ years of experience in product support, technical support engineering, or a related technical role.
- •Strong troubleshooting skills across complex environments.
- •Hands-on experience configuring and troubleshooting firewalls, VPNs, routing, DNS, DHCP, NAT.
- •Experience with Microsoft 365, Azure, Entra ID, Windows Server, Active Directory.
- •Working knowledge of endpoint, network security, and cloud security concepts.
Required skills
Azure
Tech stack
Azure