Staff Product Manager, Customer Care Platform & Data
LyftRide-sharing company
Toronto, Canada$172K - $215KLead
CapitalG
Fidelity Investments
Andreessen Horowitz
Product
About the role
TL;DR
Lead product strategy for Lyft's customer care platform and data, leveraging AI.
- •Lyft is seeking a Staff Product Manager to own the vision, strategy, and execution for their Customer Care Platform & Data.
- •This role will leverage AI and data to enhance agent efficiency and customer experience.
- •Key Responsibilities Own the vision, strategy, and roadmap for Lyft's agent platform and customer care data.
- •Drive AI and copilot capabilities to improve agent efficiency and work quality.
- •Ensure accuracy and integrity of customer care and safety data.
- •Partner with engineering, data science, and design to ship products.
- •Requirements 8+ years of product management experience, including platform ownership.
- •Direct experience with AI/ML-powered products (copilots, agent-assist, LLM tooling).
- •Strong data fluency and experience with data pipelines and reporting.
- •Track record of driving execution on complex, ambiguous problems.
Required skills
Product ManagementLLMsProduct StrategyRoadmappingAgileScrumFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth Strategy
Nice-to-have skills
NLPComputer VisionMLflowKubeflowSageMakerVertex AIONNXJAXOpenAI APIAnthropic API
Benefits & perks
Extended health and dental coverage, Life insurance, Disability benefits, Mental health benefits, Family building benefits, Child care benefits, Pet benefits, Health Care Savings Account, RRSP plan with company match, Flexible paid time off, 18 weeks paid parental leave, Subsidized commuter benefits, Lyft ride credits
Tech stack
PythonJavaScriptSQLLLMsJiraConfluenceGitLinuxAWSGoogle CloudAzureReactVue.jsAngularNode.jsDjangoFlaskFastAPISpringExpressRuby on Rails.NETASP.NETNestJSLaravelSymfonyGinEchoActixPhoenix
