Implementation Manager

Lead new customer onboarding and ensure a successful initial experience with Barti's software.

• •Join Barti's Customer Success team as an Implementation Manager to lead new customer onboarding.
• •Key Responsibilities Lead Customer Onboarding: Manage a structured onboarding process and own the initial experience for new customers.
• •Project Management: Set clear expectations, define success plans, and manage multiple, concurrent implementation projects.
• •Technical Configuration: Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
• •User Training & Enablement: Conduct comprehensive training sessions to promote self-service and drive strong initial product adoption.
• •Process Improvement: Contribute to process development and improvement efforts to enhance the onboarding experience.
• •Serve as a Customer Advocate: Anticipate customer needs, mitigate project risks, and act as the primary internal champion for an exceptional post-sale experience.
• •Requirements 3+ years in a customer-facing, technical role such as Customer Success Manager, Implementation, Professional Services, Technical Account Management, or Project Management.
• •Excellent communication skills (verbal and written), with a knack for simplifying complex topics.
• •Strong organizational and project management skills, with a proven ability to manage multiple projects simultaneously.