Customer Success Manager II

Drive customer success and adoption of Achievers platform.

• •As a Customer Success Manager II, you'll be at the heart of our mission, owning the strategy and long-term success of our most important national and enterprise customers.
• •Key Responsibilities Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies Establish measurable goals and KPIs for your customer accounts Track all implementation and post-implementation adoption activities Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs Requirements 4+ years of account management experience at a software/SAAS company Strong business acumen and proven ability to influence decision makers in various sizes of organizations Formal sales training through a recognized program Proficiency with CRMs such as Salesforce or other force.com platforms Bachelor's Degree