Kundenbegleiter:in

Handle customer communications and negotiations in damage cases, ensuring customer satisfaction.

• •Enpal is seeking a Customer Support Specialist to handle customer communications and negotiations in damage cases related to product installations.
• •You will be responsible for independently processing inquiries and ensuring customer satisfaction.
• •Key Responsibilities Communicate and negotiate with customers, stakeholders, and insurance companies in damage cases.
• •Independently process customer inquiries and concerns.
• •Evaluate individual cases and regulate collateral, process, and building damages.
• •Systematically document cases and contribute to process improvement.
• •Build personal connections with customers over the phone.
• •Requirements Experience in the insurance industry and claims settlement, particularly in building, household, and liability insurance.
• •Ideally, training as an insurance clerk or a relevant further education.
• •Proficiency with various software systems.