Customer Insight Analyst

Analyze customer experience data to improve customer experiences.

• •Analyze customer experience data to provide actionable insights to improve customer experiences.
• •Key Responsibilities Review key CX metrics to identify trends and areas for improvement.
• •Deep dive into identified areas to find root causes and share findings with stakeholders.
• •Track whether required improvements have been added to action plans.
• •Provide recommendations to improve data and feedback sources.
• •Provide insights to operational teams to shape coaching and training.
• •Requirements Great data analytical skills, comfortable with Looker.
• •Critical thinker with ability to identify root causes.
• •Passionate about improving customer experiences.
• •Ability to distill complex findings into simple, actionable summaries.