Director of Customer Success
RillaConversation Intelligence company
New York$160,000-200,000 + 100-300K OTE + equityDirector
Bessemer Venture Partners
Crew Capital
Entrepreneurs Roundtable Accelerator
LAUNCH
NYU Innovation Venture Fund
Broom Ventures
Sales & Account Management
About the role
TL;DR
Lead and grow the Customer Success team, driving customer value and shaping product strategy.
Required skills
LeadershipTeam ManagementCoachingOpenAI APILangChainProduct StrategyCustomer OnboardingStakeholder ManagementCommunicationProblem SolvingAnalytical ThinkingCritical Thinking
Nice-to-have skills
SalesforceHubSpot
Domain expertise
productivityai
Benefits & perks
Medical, dental, and vision insurance, Parental leave, 401(k) retirement plan, Fertility benefits, Breakfast, lunch, dinner, and snacks 6 days a week in our NYC office, Gym membership, Commuter benefits, Relocation assistance to NYC, Unlimited PTO, Learning and development stipend, Tech equipment
Tech stack
PythonJavaScriptNode.jsReactAWSDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanREST APIOpenAI APILangChain