Enterprise Customer Success Manager
MintlifyDocumentation Platform company
San Francisco, United StatesSenior
Andreessen Horowitz
Salesforce Ventures
Bain Capital Ventures
Y Combinator
DST Global
MVP Ventures
Sales & Account Management
About the role
TL;DR
Manage enterprise customer relationships and drive retention and adoption.
- •This is an enterprise customer-facing role focused on strategic relationship management and retention.
- •You'll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience.
- •Key Responsibilities Own and manage enterprise customer portfolio Establish regular touch points and quarterly business reviews with key stakeholders Build relationships with leadership and technical decision-makers Drive cross-functional adoption and strategic initiatives Implement proactive retention strategies and early warning systems for at-risk accounts Requirements Experience in customer-facing technical roles and managing Enterprise customers Strong communication skills with the ability to explain technical concepts clearly Strong eye for design and attention to detail Experience with web development (HTML, CSS, JavaScript) Familiarity with Git workflows and version control concepts
Required skills
HTMLCSSJavaScript
Benefits & perks
Competitive compensation and equity, 20 days paid time off every year, 401k or RRSP, $420/month wellness stipend, 100% coverage for Health, dental, vision, Free Ubers to and from work, Free lunch and dinners, Annual team offsite
Tech stack
HTMLCSSJavaScriptGit