Directrice/Directeur Adjoint(e) de Magasin

Support store manager in operations, customer service, and profit growth.

• •The Assistant Store Manager is responsible for supporting the store manager in all aspects of operations, including customer service excellence, profit growth, and creating a motivating environment for the store team to achieve company goals and objectives.
• •Key Responsibilities Improve the in-store customer experience by communicating and training staff on Mejuri's sales process and brand story.
• •Lead in-store staff, working alongside them to demonstrate best practices in customer service and product knowledge.
• •Adopt a multi-channel mindset, continually seeking opportunities to remove barriers to purchase and friction points for the customer.
• •Collaborate with marketing and in-store services teams to design in-store activities and collaborations that engage the community and enhance the customer experience.
• •Organize an event per quarter in your store.
• •Be the voice of our customer, ensuring that ideas and opportunities to improve the brand, products, and services are communicated to Mejuri headquarters.
• •Respond quickly to customer complaints and escalate them to senior management.
• •Requirements Fluency in both French and English is mandatory for this position.