Technical Account Manager

Serve as a technical advisor and advocate for Clerk's strategic accounts.

• •Clerk is looking for a Senior Technical Account Manager to join our Solutions team, reporting to the Head of Customer Experience.
• •You'll own a portfolio of Clerk's most strategic accounts, serving as their technical advisor, integration partner, and advocate inside the company.
• •Key Responsibilities Own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging Requirements 4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs).
• •Prior experience with auth platforms is a strong plus Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js, etc) and debug integration issues alongside engineering teams