Account Manager
KeyloopAutomotive Retail company
Reading, United KingdomMid
Francisco Partners
Sales & Account Management
About the role
TL;DR
Own and develop key client relationships for automotive retail accounts.
- •We are looking for a dynamic Account Manager to join our growing team.
- •You will own and develop key client relationships across a defined portfolio of top UK automotive retail accounts.
- •Key Responsibilities Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
- •Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
- •Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
- •Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
- •Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
- •Requirements At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.
- •Proven experience in account management, preferably within the SaaS or software sector.
- •Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus! Familiarity with sales methodologies such as solution selling or consultative selling.
- •Exceptional relationship-building and communication skills, with a consultative and customer-centric approach.
Required skills
Business DevelopmentSalesNegotiationCRMSolution SellingChannel SalesSales OperationsPipeline ManagementLead GenerationMarket AnalysisCustomer Service
Nice-to-have skills
Strategic PlanningCross-functional Leadership
Domain expertise
automotive