Business Operations Associate

Business Operations Associate to support customer remediations and regulatory compliance.

• •We are interested in every qualified candidate who is eligible to work in the United States.
• •However, we are not able to sponsor visas or take over sponsorship at this time.
• •About the Role: As a Business Operations Associate within the CashNetUSA business unit, you will play a vital role in supporting one of Enova's core businesses.
• •Your responsibilities will be monitoring and supervision across our diverse product portfolio, planning and executing customer remediations, and addressing unique regulatory and business requirements in various states.
• •You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts.
• •Responsibilities: Scope, plan, and execute end to end customer remediations due to system issues with an emphasis on root cause investigation, system fix implementation, redress action planning, and data analysis in a cross functional collaborative setting Take full ownership of the issue management lifecycle; ensure that gaps are not just flagged, but pursued until a permanent fix is implemented and tested Demonstrate a results-driven mentality by independently coming up with opportunities, validating hypotheses with stakeholders, and driving cross-functional solutions into reality Proactively identify production or compliance exceptions, assess their impact on the business and customers, and resolve them or escalate to the management team as necessary.
• •Gain expertise in product offerings, brand, state compliance matrix, transactional logic, and funding/payment processes, and document this knowledge.
• •Utilize your subject matter expertise to create and manage processes and monitoring systems that ensure compliance with internal and regulatory guidelines for products, technology, and processes.
• •Analyze customer complaint data to identify trends, develop recommendations, and support the implementation of process improvements based on these insights.
• •Assist with ad hoc data requests related to external and third-party business audits.