Implementation Manager

Manage R&D process implementations for biotech customers using Benchling's AI platform.

• •Benchling is building a world-class Professional Services team to drive implementations for its rapidly expanding customer base.
• •Implementation Managers work with customers to understand their R&D Processes and roll out solutions that transform how their research teams work together.
• •Key Responsibilities Manage initial rollouts for new Benchling customers and expansion projects.
• •Own implementation success from project kickoff to go-live.
• •Understand customers' scientific workflows and determine how Benchling can best be leveraged.
• •Lead requirements and design workshops, perform data modeling & application configuration, develop test plans, train and onboard users.
• •Requirements MS or Ph.D. in a relevant scientific field.
• •At least 2 years of experience in a lab or research setting.
• •Strong communication skills to connect with scientists, IT project leads, and executives.
• •Ability to travel up to 25%.